Shipping policy
THE PREP LAB — SHIPPING POLICY
Order Processing Time
All orders are processed within 1–3 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Times
Our products ship directly from our fulfillment partners. Estimated delivery times:
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United States: 7–15 business days
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Canada, UK, Australia: 10–20 business days
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Rest of World: 10–25 business days
Delivery times may vary depending on your location, customs, and carrier delays.
Tracking Your Order
Tracking numbers are provided automatically once your order ships. Please allow 2–5 days for tracking updates to appear.
Shipping Delays
We are not responsible for delays caused by:
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Customs processing
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Weather conditions
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Carrier issues
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High‑volume seasons
We will always assist you if your order is significantly delayed.
Incorrect Address
Please double‑check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Missing Packages
If your package has not arrived within 30 days, please contact us. We will provide a replacement or a full refund.
Customs & Import Fees
Some countries may charge customs or import fees. These fees are the responsibility of the customer.
Contact Us
If you have any questions about shipping, email us at: todden6767@gmail.com