Refund policy

THE PREP LAB — RETURN & REFUND POLICY

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will provide a free replacement or a full refund.

To process your claim, please include:

  • Your name

  • Order number

  • A photo or video showing the issue

We respond within 24–48 hours.


Missing Orders

If your order has not arrived within 30 days, please contact us. We will issue a replacement or a full refund.


Change‑of‑Mind Returns

We do not accept returns or refunds for:

  • Change of mind

  • Disliking the product

  • Ordering the wrong item

  • Buyer’s remorse

Because our products ship directly from our fulfillment partners, we cannot accept physical returns.


No Physical Returns

Items do not need to be sent back to us. All refunds and replacements are handled digitally.


Incorrect Address

Please double‑check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.


How Refunds Work

Approved refunds are issued to your original payment method. Processing times may vary depending on your bank or card provider.


Contact Us

For any questions or refund requests, email us at: todden6767@gmail.com